Caregiver Education Series | HELP


I you have purchased one or more print products from us, we hope that you have received them by mail in a timely fashion. In the event that you did not receive the printed booklets, please e-mail customercare@ec-online.net.

 question_mark0c.gif (483 bytes)  Possible Problems:

My password or username doesn't work?
- Are you trying to access the correct publication? Each username and password is unique for each publication.
- Make sure that the username is in capital letters, for example LRG001, where the letters are capitals, followed by the numbers 001.
- Make sure that the password is in lowercase letters and numbers.
- E-mail us at customercare@ec-online.net and we will send you a new password. Please be sure to send ur your order confirmation so that we can provide the correct password!

Hot Tip!
- You can save your usernames and passwords online. When the little grey password box appears, check the box that says "Save this password to your password list." This way, you won't have to remember it each time. It is still important to save the original e-mails in case this password list gets erased.

How do I download Adobe Acrobat Software?
- Adobe Acrobat software is a free application that you can download from Adobe Systems, a leading software developer. The software is FREE and allows you to read the special type of file format that we use for our online and CD-Rom products. We use this software to protect the files from being corrupted or from becoming unreadable. It also protects us from scammers who try to steal our work.
- The Adobe Acrobat Reader allows you to read files made with the software. All Adobe Acrobat files end in *.pdf
- You can download the software from Adobe.

I use a Macintosh. Can I still access the products?
- Yes, these products are compatible with a Mac.
- We want to make this site as Mac-friendly as possible. Please make sure that you notify us of any problems or glitches at rich@ec-online.net.

I want to purchase the CD-Rom product. Can my computer read it?
- In order to be able to read the CD-Rom product, you must be using a Windows-based operating system. That means Windows 95/98, Windows NT4.0, and Windows 2000.
- If you don't use one of these operating systems, you should purchase the print versions of the products.

Who do I contact if I still have trouble?
- E-Mail customer support at customercare@ec-online.net. Please include your phone number; any username/password information that you have;products that you bought; and your order number. We will try to call you if we don't have a quick fix to e-mail back to you.

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