About Jan and Her Work

Highlights of Qualifications

*Proven abilities in interacting with diverse populations and in collaborative activities
*Strong practical and theoretical foundation in social work and management practices
*Significant computer skills in a variety of applications and clerical competencies

Professional Experience

Catholic Charities of the Archdiocese of Milwaukee, WI

Supervisor of Aging Programs, Waukesha Region 1998 - present
South Region Director 1996 - 1998

Supervisor of Aging Programs and CSW: Provide in-depth, complex social work services to clients and their families. Oversee all facets of three programs serving Waukesha County. Serve on Waukesha Management Team; collaborate with a variety of local entities to coordinate in-home services for older adults and disabled persons. Prepare and monitor budget. Verify contract compliance. Perform human resource functions of advertising, interviewing, hiring, verifying references, supervision, evaluation and discipline of both staff and volunteers. Use computer skills including desktop publishing, database, spreadsheet and general word processing to prepare documents, reports and training materials.


*Implemented a new group respite program for Dementia clients and their families
*Enhanced and improved the Information and Referral Processes of the office
*Successfully provided in-depth fiscal and staffing assessments of the programs

South Regional Director and CSW: Provided direct social work services to clients as well as supervised professional and other staff of three offices serving a three county area. Created annual plan and provided evidence of compliance with local, state and federal mandates and laws. Hired, trained, evaluated and provided career counseling to a staff of approximately 34. Used quality improvement practices and principle-centered leadership. Monitored South Region compliance with agency personnel policies. Responsible for all fiscal issues of the region. Provided internal staff training opportunities. Prepared and presented presentations to a variety of audiences. Provided mental health counseling to clients of diverse gender, age and ethnicity.


*Enhanced outreach services to the Hispanic Community
*Served on the 10-county Agency Diversity Issues Committee
*Member of the Planning Committee for the agency’s annual staff training

Grant County Commission on Aging, Grant County, WI

Agency Director and CSW - 1988 to 1996

Provided in-depth social services in a variety of programs and collaborations. Hired, trained, evaluated and supervised a staff of 25 regular employees and 250 volunteers. Managed a budget of $1,000,000 serving more than 2,000 clients per year. Evolved policy. Provided and presented educational opportunities for adults of all ages on a variety of topics. Provided counseling to staff, clients and volunteers regarding professional development, EAP topics, and aging issues. Researched wrote and edited the 12-page agency newsletter (circulation 6,000). Certified agency compliance with AA/EEO and ADA guidelines. Collaborated with both public and private agencies to provide quality social services to older adults and their families.


*Successfully wrote and administered numerous grants
*Instituted a coordinated technology improvement process including purchase of equipment; staff training; and implementation of computer systems
*Expanded services, increased collaborative efforts. Recognized for quality initiatives in elder abuse services and information and referral by being invited to speak at 4 state conferences


Master of Science in Education - University of Wisconsin, Platteville - maintained 4.0 gpa

Bachelor of Arts in Humanities - Lewis University, Lockport, IL -
graduated with High Honors


Certified Social Worker
Commercial Driver’s License

Activities and Honors

Member, Human Services Advisory Committee, Gateway Technical College (beginning late 1996 and into 1997) and Southwest Wisconsin Technical College (1993-1996)
Appointment to WI State COP/LTS Committee, CBRF Sub-committee Facilitator, 1992
Presenter/Trainer - Wisconsin Coalition Against Domestic Abuse
Presenter/Trainer - Wisconsin Aging Network Training, 1992 and 1993 and 1995
Grant Writer - Successfully obtained grants in 1991, 1992, 1993 and 1995
Guest Editor - Provided Guest Editorials/Articles to local papers
Trainer/Presenter at a variety of trainings and seminars, 1989-1994
Collaborator on Regional Health Consortium, 1993, 1994, 1995
Member, Planning Committee, White House Mini-Conference on Aging   (Tri-State),1994
Co-Chair, Training Committee, Wisconsin Association of Aging Unit Directors, 1994
Presenter, Wisconsin Association of Aging Unit Directors, 1995

 Training Summary


Affirmative Action Training
Human Resource Management
Alcohol and Drug Testing in the Workplace
Principle-centered leadership


Management Skills for Supervisors
Case Management Conference
Management Issues in Government
The Management Institute
TQM/Deming Principles


Strategic Planning
Americans With Disabilities Act\
Benefits Counseling Annual Conference
Total Quality Improvement Training
State DHSS Affirmative Action Training


Computer Uses by Managers and Supervisors
Human Resource Management
Americans With Disabilities Act
DHSS Affirmative Action Annual Training


Wisconsin Association of Aging Unit Directors
Working With Boards and Committees
Employee Performance Review
Managing Conflict


Human Resource Management
Alcohol and Drug Testing in the Workplace
Principle-Centered Leadership


Domestic Abuse Conference


Computer Troubleshooting and PC Maintenance
Covey Training


Lotus Spreadsheets
Primary Care Conference on Long Term Care


Helen Bader and Brookdale Foundation
Conference on Dementia Research
Catholic Charities Conference on Aging


Human Resource Management
Career Information Services
Individual Counseling Techniques
Introduction to Professional Counseling
Measurements for Counselors
Foundations of American Education
Counseling Theories
Crisis Group Counseling
Practicum II , Adult Counseling (three)
Adult Counseling
Developmental Group
Research Procedures for Counselors
Clinical Experience (Domestic Abuse Shelter)


Long Term Support/Community Options
Sexual Assault/Elder Abuse
Alzheimer’s Disease
Care for the Caregiver
"The Dementia Puzzle"
General Program Overviews
Intergovernmental Liaison
Budget and Fiscal Reports
Policies and Issues in Human Services
Rural Issues in Aging
Myths and Misconceptions of Aging
Elder Abuse Law in Wisconsin
Computer Uses by Managers and Supervisors
Staff Inservice Training — variety of topics
Mental Health Issues in older adults
Human Resource Management — variety
Techniques of Working With Older Adults
Case Management Training
Validation Therapy
Social Work Theory as it relates to "at risk" elders
Community Resources
Orientation and Training of Volunteers
Advance Directives
The Grieving Process
Managing Challenging Behaviors is Elders With Dementia

2000 Jan R. Allen. All Rights Reserved.